Account numbers are 5 digits long. If your account number is less than 5 digits, you may have to add a '0' at the end of your account number. If your account number begins with a '0' and using it in the account number fails to display your record, please try the account number WITHOUT the '0' as a prefix. If your account number contains a dash and another number, enter it in the format "12345-6." Please allow 5 days from the date you received your utility record(s) to attempt to pay online.