Questions?
100 Cambridge St.
Contact:
www.mass.gov/info-details/massdep-contacts-by-topic
Boston, Massachusetts 02108
Web:
www.mass.gov/orgs/massachusetts-department-of-environmental-protection
DEP Revenue Helpline: 617-645-0057 | Fax: 617-556-1049
There is a 2.59% convenience fee for credit card payments, a 2.09% convenience fee for debit card payments, and a $0.35 convenience fee for Electronic Check/ACH payments. All convenience fees are non-refundable.
ACH FAQ.
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Log Call Info
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Please add the call log information below:
Caller ID
Caller Name
Agent ID
SSID
Citation Number
Enter Reason
Select Reason
Need to speak with clerk
Pay Citation
Pay Monthly
Transfer
Need help looking up citation
Ticket not in system
Citation/Case in the system
No Record Found - Citizen had all payment information
No Record Found and caller didn’t have information
No Record Found - Issue date less than 7-10 days
Proof of Correction – Has not provided proof to Citrus
Proof of Correction – Already provided proof to Citrus
General Payment: Payment Plan, Copy Works, Etc.
Official Records Payment: Official Records Escrow, Subscription Service, Etc.
Other
Comments
Enter Resolution
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Paid Fine
Transfer to traffic
Transfer to collections
Call or Contact the Court
Assist with verification
Took Payment Integrated Site
Took General Payment with Supervisor Approval
Took Official Records Payment
Supervisor Email Citrus
Referred Caller to Court with Supervisor Approval
Asked Caller to Call Back with Supervisor Approval
Agent will follow up with the citizen
Other
Comments
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