Kristal Key, Supervisor, Collections Unit
200 South Court Street, PO Box 914, Florence, Alabama 35631
Phone: (256) 764-6351
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Need to speak with clerk
Pay Citation
Pay Monthly
Transfer
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Ticket not in system
Citation/Case in the system
No Record Found - Citizen had all payment information
No Record Found and caller didn’t have information
No Record Found - Issue date less than 7-10 days
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Paid Fine
Transfer to traffic
Transfer to collections
Call or Contact the Court
Assist with verification
Took Payment Integrated Site
Took General Payment with Supervisor Approval
Took Official Records Payment
Supervisor Email Citrus
Referred Caller to Court with Supervisor Approval
Asked Caller to Call Back with Supervisor Approval
Agent will follow up with the citizen
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